About usWe provide customer service, claims handling, underwriting and pricing to our sister company Hedgehog.
What we do
How we work
Driving for perfection
We work hard to create a culture where everyone is encouraged to make suggestions and recommendations to deliver a continuous cycle of change and improvement. Our belief is by making ongoing marginal gains the cumulative impact is significant.
Understanding the ‘why’
Understanding the core reasons of why things happen is at the heart of what we do. As a group we firmly believe in identifying the true reason an event occurred using techniques such as Root Cause Analysis and methodologies such as ‘black box thinking’.
We’re continuously collecting and using data to drive improvements and refinements to what we do. Through various techniques including A/B testing, data modelling and statistical analysis, we encourage each other to think creatively, hypothesise, plan, test, check and implement change.
Open and honest conversations
We believe it is the responsibility of everyone to give honest and constructive feedback as well as acknowledging colleagues for a job well done. Feedback is delivered fairly with the focus on helping and improving.
Keeping things simple
We like to work fast. To do this we keep our way of working simple and targeted, and focus on our desire to make a difference. We use project delivery techniques including lean working and agile development. We regularly work in groups made up of people from across the business.